QUESTIONS? WE HELP YOU

Frequently asked questions

We know that when you start something new, many questions can arise. Here you will find clear answers to the most common doubts. If you don't find what you are looking for, don't hesitate to contact us, we will be happy to listen to you.

  • REGISTRY

Our services are aimed exclusively at professionals in the floral and decorative sector.

If you are a wholesaler or professional in the sector, simply register on our website and complete this form with your details. We will contact you as soon as possible.

New customers must pay online by card. Once they become regular customers with a purchase history, they can request additional payment terms and methods. Existing customers keep their current payment method.

  • ORDERS

There is no minimum order amount. However, if you place your order through the website and wish to avoid shipping costs, you must reach a minimum order amount of €100 (excluding VAT).

You can do this via our website, by telephone, or by contacting your sales representative directly.

We primarily work with real-time stock availability, so you can place your order whenever you need to. If you are looking for a specific product or one that is not currently available, we recommend contacting us directly to check availability or alternatives.

We work with flowers imported from Ecuador and Colombia, as well as a selection of domestic and Dutch products. We also offer ornamental greenery, plants, preserved flowers, and floral accessories.

Any products that are not available in stock can be ordered by contacting your sales representative, who will provide you with all the information about availability and price.

  • DELIVERY AND LOGISTICS

We have our own delivery service in the areas where we have offices (link to offices page), while shipments to the rest of Spain are made through a specialised transport agency.

The delivery service costs €10, with free shipping for orders placed through the website over €100 or in areas where we have our own delivery service.

Yes, retail orders can be collected from our premises, depending on the warehouse where the order was processed.

  • AFTER-SALES SERVICE AND INCIDENT MANAGEMENT

You have a maximum of 24 hours from delivery to report any damage. We will require images to process the refund, replacement or compensation.

If any product is missing or you have received something incorrect, please notify us of the incident as soon as possible so that we can review it.

It is essential to report any problems within 24 hours of receiving the order. After this period, we cannot guarantee resolution.

We work with fresh flowers, the availability of which depends on factors such as quality at source, weather conditions and possible logistical issues. On occasion, this may prevent you from receiving exactly the product you ordered.

  • COMMERCIAL CONDITIONS AND ADVICE

We accept bank transfers, cards, SEPA direct debits and specific conditions for regular customers with a history.

Yes, we accept customised requests whenever feasible. We will inform you of availability and conditions.

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