GRADYFLOR SPAIN S.A., in compliance with Article 97 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, informs that this document establishes the Conditions governing the use of this websitewww.https://gradyflor.com/gb/?category_rewrite=. Please read these Terms and Conditions, our Cookie Policy, our Privacy Policy and our Legal Notice. If you have any questions regarding the Terms or the Data Protection Policy, you may contact us through our contact channels. The contract may be concluded, at your option, in any of the languages in which the Terms are available on this website.

The present General Conditions of Use and Contracting are written in Spanish.

1. Object

The purpose of these general terms and conditions is to regulate the relationship that arises between GRADYFLOR ESPAÑA S.A., acting as the selling party, and you, acting as the purchasing party, for the sale of goods/services through this website.

2. Privacy/Protection of personal data

GRADYFLOR SPAIN S.A. complies with current legislation on personal data protection, specifically with the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights and the General Data Protection Regulation (Regulation (EU) 2016/679).

If you would like to find out more about how we may process personal data about you on our website and how we use this data, you can read the privacy policy on our website.

Furthermore, GRADYFLOR ESPAÑA S.A. as a provider of information society services informs that it complies with the provisions of Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

3. Minors

The contents of the Website are intended for persons of legal age. GRADYFLOR SPAIN S.A. does not intend to collect data from minors. When GRADYFLOR ESPAÑA S.A. becomes aware of the existence in its file of personal data of a minor, it shall immediately proceed to delete such data.

4. User obligations

The user must at all times respect the terms and conditions established by the website.

The user shall use the website in a diligent manner and assumes any liability that may arise from a breach of the terms and conditions of the website.

The user may not use the website to transmit, store, disseminate, promote or distribute data or content that contains viruses or any other computer code, files or programmes designed to interrupt, destroy or impair the operation of any computer or telecommunications programme or equipment.

5. Services offered

The websitewww.https://gradyflor.com/gb/?category_rewrite=Provides information to its users about the characteristics of the products marketed by GRADYFLOR ESPAÑA S.A. The website also provides other services such as the on-line sale of products, as well as their payment by means of a secure server.

The recipients of the services of the Website are users interested in products marketed by GRADYFLOR ESPAÑA S.A.

6. Industrial and Intellectual Property

GRADYFLOR SPAIN S.A. by itself or as an assignee, owns all intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to: images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by GRADYFLOR ESPAÑA S.A. or their licensors.

Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorisation of GRADYFLOR ESPAÑA, is expressly prohibited S.A. All rights reserved.

The USER undertakes to respect the Intellectual and Industrial Property rights owned by GRADYFLOR ESPAÑA S.A. You may view the elements of the portal and even print them, copy them and store them on the hard drive of your computer or any other physical medium as long as it is solely and exclusively for your personal and private use. The USER shall refrain from deleting, altering, evading or manipulating any protection device or security system that may be installed on the pages of GRADYFLOR SPAIN S.A.

7. How to order

In order to place an order, you must register and log in to our website with your username and password. Once registered you will have to choose the date you want your order, the delivery address and the method of transport (you can choose to have it delivered by a transport agency or pick it up at our facilities).

In view of the above, the user can now view the different product categories and make an online purchase.

All the products you select will be added to your shopping cart with their respective prices. If you are happy with this, all you have to do is accept. You will then receive an email acknowledging receipt of your order, order number, chosen payment method and with the delivery note attached (the "Order Confirmation"). Once the product has left our premises you will be informed by email that the product is being dispatched (the "Dispatch Confirmation").

8. Prices

The prices published for each product are those indicated on the website on the date of the order and are valid except for typographical errors or the end of the promotion. The published prices are expressed in Euros and include VAT and are valid for orders placed within Spain.

GRADYFLOR SPAIN S.A. reserves the right to modify, without prior notice to the customer, products, promotions, commercial conditions and prices at any time.

In any event, tenders shall be duly marked and identified as such, indicating the previous price and the tender price as appropriate

At GRADYFLOR SPAIN S.A. there is no minimum purchase requirement.

9. Methods of payment

The methods of payment shall be as follows:

• Credit/debit card:
  Payment is accepted by VISA, MasterCard and is made at the time of purchase, this method is convenient and secure. GRADYFLOR SPAIN S.A., uses a secure server, where all transmission of personal data is encrypted using the Secure Sockets Layer (SSL) protocol over the network. In addition, all bank details relating to your card are requested in the corresponding payment gateways, such as Cyberpac (redsys) and from GRADYFLOR SPAIN S.A., at no time does it have access to the confidential data of your card.
• Bank transfer:
  Payment may also be made by bank transfer, with payment due fortnightly or monthly, depending on what has been agreed with the client.

10. Deadlines and form of delivery

At GRADYFLOR SPAIN S.A., we are committed to deliver the products in the shortest possible time. The estimated delivery time will be between 24-48 hours. However, you will be informed of the delivery date and time via e-mail.

11. Guarantee

Customers will benefit from the guarantee given by the different manufacturers and/or producers of each of the items. In the event that the item does not carry this document, it will be sufficient to keep the purchase invoice, in accordance with Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November.

Damage due to incorrect use or handling of the product, or wear and tear caused by normal use of the product or its perishable nature, are not included in this guarantee.

12. Product Returns and Exchanges

With our after-sales service we try to offer a fast and efficient attention to our customers in order to solve any problem with our products or shipments.

If you notice any damage at the time of delivery, please contact us immediately by e-mail atweb@gradyflor.comOr with the contact person of GRADYFLOR ESPAÑA S.A., with whom the commercial relationship has been maintained. In addition, it will be necessary to send or attach a photo of the product in poor condition and specify the order number. After 24 or 48 hours, depending on how perishable the product is, after receipt of the product, no claims will be accepted.

The transport costs derived from the return of the product because it is in poor condition will be paid by GRADYFLOR ESPAÑA S.A.

In order for us to be able to correctly process the return of the product, it is essential that the product is in its original packaging.

13. Right of withdrawal

The User has a recognised right of withdrawal from the purchase made through the Websitewww.https://gradyflor.com/gb/?category_rewrite=, you may return the product, if you are not satisfied, within a maximum period of fourteen (14) calendar days from receipt of the product.

However, it should be noted that there shall be no right of withdrawal in respect of the supply of goods which are liable to deteriorate or expire rapidly (Art 103.d. of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws).

In the case of flowers or plants, as this is a perishable product that deteriorates in a period of less than fourteen (14) days, this right of withdrawal cannot be exercised.

For the rest of the products, the refund will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received.

The right of withdrawal shall be exercised by sending to GRADYFLOR ESPAÑA S.A. via e-mailweb@gradyflor.comThe will to exercise this right. Once the communication has been received, GRADYFLOR ESPAÑA S.A. inform the customer of the steps and measures to be considered in order to exercise the right of withdrawal.

14. Right of exclusion

GRADYFLOR SPAIN S.A. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with the Conditions of Use of the portal.

GRADYFLOR SPAIN S.A. will pursue the breach of the Conditions of Use of the portal, as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.

15. Modifications and links

GRADYFLOR SPAIN S.A. reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete or add both the content and services it provides and the way in which they are presented or located, as well as the General Terms and Conditions of Contract set out herein.

GRADYFLOR SPAIN S.A. is not responsible for the misuse of the contents of its website, being the sole responsibility of the person who accesses or uses them.

In the event that inwww.https://gradyflor.com/gb/?category_rewrite=Links or hyperlinks to other sites on the Internet, GRADYFLOR ESPAÑA S.A. creator of the website does not exercise any control over such sites and content. Under no circumstances shall GRADYFLOR ESPAÑA S.A. creator of the website shall assume any responsibility for the contents of any link belonging to an external website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.

16. Applicable law and competent jurisdiction

The conditions of use of the Web Page contained in this Legal Notice, as well as the relations between the user and GRADYFLOR ESPAÑA S.A., shall be governed and interpreted in accordance with Spanish law. For the solution of any dispute that may arise, the user and GRADYFLOR ESPAÑA S.A. expressly submit to the competence and jurisdiction of the courts and tribunals of the city of ZARAGOZA, expressly waiving any other jurisdiction that may correspond to them. This express submission will be carried out as long as the circumstances established in article 54 of Law 1/2000, of 7 January, on Civil Procedure, are met.